At Hydravauae, we take pride in offering premium, unisex personal care products – naturally elevated. Your satisfaction is important to us. This policy explains how returns and refunds are handled.
1. Eligibility for Returns
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Products can only be returned if they are:
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Unopened, unused, and in their original packaging.
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Returned within 7 days of delivery.
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For hygiene and safety reasons, used or opened personal care products cannot be returned.
2. Non-Returnable Items
We do not accept returns on:
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Opened or used personal care products.
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Items marked as “Final Sale” or “Non-Returnable.”
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Gift cards or promotional items.
3. Return Process
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To request a return, please contact us at info@hydravauae.com with your order number and reason for return.
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If eligible, we will provide instructions and a return shipping address.
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Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
4. Refunds
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Once we receive and inspect your returned product, we will notify you by email.
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Approved refunds will be processed within 7–10 business days to your original payment method.
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Shipping costs are non-refundable unless the return is due to an error on our side.
5. Damaged or Defective Products
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If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos of the product and packaging.
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We will arrange a replacement or refund at no additional cost to you.
6. Exchanges
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We currently do not offer direct product exchanges. If you wish to exchange, please return the item (if eligible) and place a new order.
7. Contact Us
For return or refund requests, please contact us:
📧 Email: info@hydravauae.com
🌐 Website: www.hydravauae.com